Today we had a problem with our No. 1 Dyson vacuum cleaner. We were distraught. The handle was split and would no longer allow a perfect suction. Luckily I have Dyson No. 2, which hangs in an electric loading divice and is used for quick jobs. It is a very good machine and does at much as dyson No. 1, but needs a permanent place to reload itself.
I bought Dyson No, 1, known as animal turbine, three years ago, so it was still under guarantee although spare parts probably not. The search then began. I mean a Dyson is not just an object, it is part of the family and is in use daily. I have a happy Dyson, it feels wanted and needed and has really never let me down until today. He just did not want to be gripped and his holder was split.
The receipt and the details were missing. I had ordered this model from one of those online places, which also had a shop, but somewhere on the other side of Switzerland, probably more near the Austrian border than the German border or the French one for that matter. Since having an iPhone and iPad and two computers I have become very well organised and find everything. Unfortunately this state of affairs only came to life in the last year and everything before this time was more luck than judgement in my system.
I examined my files, the ones with real paper. I found all my medical bills, the dentist, the vet, even the gardener, but there was no vacuum cleaner information. I was sure I had registered my purchase on line by the Dyson company. On their web site I saw a form where I could fill in my e-mail address and my code. This was the next problem. I have about 8-10 various codes, most registered, but not online and none were accepted. I then read a paragraph that Dyson had modernised their system and it would be necessary perhaps to re-register.
I was desperate and my Dyson was now shedding dust all over the place as he cannot shed tears. I managed to calm it down with the promise that I would find a solution. It said its handle was feeling neglected. I could understand his predicament. I remember when I had my fall a couple of weeks ago, I also felt worthless because my leg would no longer do what it should.
I am digressing. I took the Dyson to the local supermarket and the gentleman was very helpful, but needed to know the name of the Dyson and a serial number to order the correct spare part. Of course I did not know, because I had not found the necessary document. We returned from the supermarket with Dyson and I had one of those brainwaves that hit you out of the blue, when the clouds part and you hear a choir singing and the sun shines through in one intensive ray. Ok, not quite, I am probably exaggerating. I went to the room where we keep all our household necessities and searched where the Dyson accessories were. Laying beneath them surrounded by dust (must clean the cupboard one day) were the documents and the receipt with all the details.
We had lunch and afterwards I studied the online ways of Dyson. Being in Switzerland our version was in three different languages and my iPad decided to choose French unfortunately. I had my golden oldie sleep and decided that I should now go into action. I entered the details of the Swiss Dyson telephone No. with all the trimmings and even took a photo of my Dyson to complete my entry in my mobile telephone. Now I was ready and called Dyson Switzerland.
Success: a very friendly lady found my e-mail address in her computer and told me that I would receive the replacement free of charge by next Monday. I told my Dyson and it smiled all over the metal parts, it was now a happy and contented Dyson.
In the meanwhile I will be using Dyson No. 2 until Dyson No. 1 is fully back in operation again. My Dyson is not just an object, but a living thing, especially when it is plugged in.